FAQ’s

Order and Shopping

Order and Shopping

  • All products listed in the categories are open to order. Customers should select the products, add them to the cart and place an order at their address.

Can I Change my order?

  • Orders are shipped as soon as possible after they are received. We cannot change the order after the cargo order has been received.
  • The customer can return his order and has the right to return for unwanted products. For more information, please visit the Returns Policy Page or the Contact Page.

How can I track my order?

  • After your order is shipped, you will receive a cargo tracking number and you can track your order.

There is a missing item in my order, what can I do?

  • You can visit the contact page for missing item(s).

I have a damaged product in my order, what can I do?

  • You can visit the contact page for damaged product(s).

I did not receive a confirmation email after placing my order

  • We send order confirmation to your e-mail address after you order. Please check your spam folder. If you still haven’t received order confirmation, please visit the contact page.

Shipping and Returns

Can I track my order?

  • After your order is shipped, you will receive a cargo tracking number and you can track your order.

Can I change my shipiing adress after I place my order?

  • Orders are shipped as soon as possible after they are received. We cannot change the shipping address after receiving the shipping order.
  • You can visit your member page to change the shipping address. If you do not have a membership, you can visit the contact page to change the shipping address.

When will I receive my order?

  • Orders are shipped as soon as possible after orders are received.
  • It has an estimated time of arrival. However, there is no time guarantee.



Returns

How many days do I have right to return?

  • We offer 30 days for return your order.

How can I return an order?

  • You can return the products you ordered by sending them to our warehouse. For more information, you can visit your member page or contact page.

Can I exchange products on my order?

  • You can return your products by sending them to our warehouse. However, we do not have an exchange policy.

Payment

How can I pay for my order?

  • You can pay online with credit card.

What currencies do you accept?

  • You can pay in the following currencies;
TRY

All prices are incl. VAT.